Zainab Abbas · Finance Tool

Customer Economics Simulator

What is a customer actually worth — in revenue, and in profit? This tool models lifetime value, acquisition payback and the CLV:CAC ratio across subscription, service, retail, healthcare and project businesses, and shows how retention, pricing and referrals change the answer.

Business model
Revenue
AED
Profitability
%
%
%
Retention — enter either one
% / yr
yrs
Growth economics
% / yr
% / yr
%
Acquisition
Revenue LTV
per customer
Profit LTV
net, per customer
CLV : CAC
profit basis
Payback
months to recover CAC
Annual value
profit / yr
Retention impact
value per 1% less churn
Executive insight

Customer value over time

Cumulative revenue & profit · Year 1–5

Churn sensitivity

Profit LTV at 5 / 10 / 15% churn

CAC vs lifetime value

Acquisition cost vs profit LTV
Cumulative value by year
YearCumulative revenueCumulative profit

Lifetime value sums each year's revenue weighted by the probability the customer is still active (from churn or lifespan), with annual value growing by upsell plus price increase and an optional referral uplift. Profit LTV applies your net margin; CAC payback uses contribution margin (gross margin less service cost). These are directional planning estimates, not a forecast of actual results or financial advice.